Refund Policy

Effective Date: January 1, 2025

1. Refund Eligibility

ZymaCore offers refunds under the following conditions:

• Service cancellation within 14 days of initial subscription
• Technical issues preventing service access for more than 72 hours
• Billing errors or duplicate charges
• Service downgrade requests (prorated refund for unused portion)

2. Refund Process

To request a refund:

1. Contact our billing team at billing@zymacore.com
2. Provide your account details and reason for refund
3. Allow 2-3 business days for review
4. Approved refunds are processed within 7 business days

3. Non-Refundable Items

The following are not eligible for refunds:

• Verification credits already used
• Custom integration development fees
• Third-party service charges
• Subscriptions cancelled after 14-day period (except for technical issues)

4. Partial Refunds

For mid-cycle cancellations, we provide prorated refunds based on unused service time. Verification credits used during the billing period will be deducted from the refund amount.

5. Payment Method

Refunds are processed back to the original payment method used for the transaction. CloudMobile (Pty) Ltd handles all refund processing on behalf of ZymaCore (Pty) Ltd.

6. Disputes

If you disagree with a refund decision, you may escalate the matter to our management team at support@cloudmobile.africa within 30 days of the decision.

7. Contact Information