Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

ZymaCore collects the following types of information:

• Personal Information: Name, email address, phone number, company details
• Identity Verification Data: ID documents, biometric data, address verification
• Payment Information: Processed securely by CloudMobile (Pty) Ltd
• Usage Data: Platform interactions, verification requests, API usage
• Technical Data: IP addresses, browser information, device identifiers

2. How We Use Your Information

We use your information for:

• Providing identity verification and compliance services
• Processing payments through CloudMobile (Pty) Ltd
• Fraud detection and prevention
• Regulatory compliance and reporting
• Customer support and service improvement
• Marketing communications (with consent)

3. Information Sharing

We may share your information with:

• CloudMobile (Pty) Ltd: Our payment processor and technology partner
• Regulatory Authorities: As required by South African law
• Service Providers: Third-party vendors supporting our operations
• Legal Requirements: When required by court order or legal process

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. Payment data is processed securely by CloudMobile (Pty) Ltd using PCI-compliant systems.

5. Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Object to processing for marketing purposes
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Verification records are typically retained for 5 years as required by South African financial regulations.

7. Cookies and Tracking

Our website uses cookies for functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser settings or our cookie consent banner.

8. International Transfers

Your data is primarily processed within South Africa. Any international transfers are conducted with appropriate safeguards in compliance with POPIA requirements.

9. Contact Information